During this time of uncertainty surrounding the coronavirus (COVID-19), Members Choice would like to proactively share some information about how you can avoid scams arising from the pandemic to better protect yourself from fraud or identity theft.
Scammers are attacking from numerous angles, including phone, email and online. Their tactics range from solicitations for donations to advice on protection and security, including your health. In all cases, their intentions are to feed on emotions and take advantage of your change in routine.
Below are a few tips to help watch out for scams:
- Be wary of any unexpected calls or messages
Members Choice WILL NOT call or email you to ask for your personal account information. Email messages will come from Members Choice Credit Union (email@example.com). Our calls are member-initiated, a follow-up call about a matter that you are already aware of, or a notification about any upcoming service changes.
- Make sure message links are to the Members Choice site
Scammers can create spoof websites to impersonate any organization’s website. Please take the appropriate steps to make sure a link is not malicious. Before clicking on a message link, hover over the link with your mouse to display the link’s address. While hovering, ensure the link is www.mccu.com or info.mccu.com. No additional punctuation or extensions, such as .net, should appear on the address.
- Deny any requests for sensitive information
We WILL NOT ask you for your one-time pin, debit card pin or full credit card number.
- Provide your name and only the requested account verification information
We WILL NOT be pushy, use threatening language, or convey a sense of urgency when discussing your account. No Members Choice representative will push you to provide more information.
- Only click on coronavirus (COVID-19) news from credible email sources
A scammer might also try to send you an email with an attachment for a coronavirus map of your neighborhood, or they may attempt to look like a CDC email with a link to get virus tests. If you click on the attachment or embedded link, you are likely to download malicious software onto your device. This software steals usernames, passwords, credit card numbers and other data stored in your browser. ONLY get coronavirus information directly from credible sites, and not from any email links.
There are many reliable sources for information about the coronavirus. This includes government offices and health care agencies such as the following:
- Centers for Disease Control and Prevention
- World Health Organization (WHO)
- National Institutes of Health
If something doesn’t feel right, don’t respond, click or take action. If you have a question about your Members Choice account call us directly at 281.398.9900. Our Member Service Representatives will always welcome a callback to our main line to help you with your account.
And as always, if you don't recognize a transaction on your debit card or account, timely notification is important. Please review the card disputes and fraud claim page for more information.
If you feel that you have received a suspicious communication about your Members Choice account, please contact us immediately at 281.398.9900. We’re here to help.